Refund policy

Return & Refund Policy

At CNJ Global, we take care to ensure that your order reaches you in good condition and matches what you purchased.

Defective, damaged or incorrect items
If your item arrives defective, damaged, leaking, incomplete, or if you receive the wrong item, please contact us as soon as possible at info@cnjglobal.com with your order number and clear photos or videos of the issue. We recommend contacting us within 7 days of delivery.

Once the issue has been reviewed and approved, we may offer a replacement, exchange, refund, or other appropriate remedy depending on the circumstances and applicable Singapore consumer law.

Change-of-mind returns
We do not accept returns or refunds simply because a customer has changed their mind, ordered the wrong product, or no longer wants the item.

For hygiene and safety reasons, opened or used personal care products cannot be returned for change-of-mind reasons. This does not affect remedies available for products that are defective or do not conform to the order.

Return shipping
For approved returns involving defective, damaged, leaking or incorrectly supplied products, CNJ Global will provide return instructions and will bear the reasonable return shipping cost where applicable. Please do not send any product back before contacting us and receiving return approval.

Return address
CNJ GLOBAL PTE. LTD.
11 Woodlands Close, #07-24, Woodlands 11
Singapore 737853

Refunds
Once an approved return has been received and reviewed, any applicable refund will be processed to the original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

Contact us
Email: info@cnjglobal.com

Nothing in this policy limits any rights or remedies available to consumers under applicable Singapore law.